US DOMESTIC SHIPPING
As an online business based in beautiful San Francisco, California, We are delighted to extend our local customers the convenience of free shipping for orders over $50.00dlls. Moreover, for those who prefer a more hands-on- approach,( for SF residents ) we also offer the option of curbside pickup. However for our valued non-local customers, we kindly request a day to process and pack your order. Once we have completed the necessary steps, we will promptly send you a confirmation of shipment along with the essential tracking information. This will allow you to stay updated on the progress of your order and eagerly anticipate its arrival.
15 DAYS TO RETURN POLICY
Our customer-focused approach includes a generous 15-day return policy for your convenience. This will allows you ample time to evaluate your purchase and request a return if needed. To inmate a return, kindly ensure that the item remains in its pristine condition, with No signs of wear or usage, along with the tags intact and original packaging. If the team is returned WORN, DAMAGED, or not in its original condition, we will offer an EXCHANGE or STORE CREDIT. To facilitate the process, please retain the receipt or any proof of purchase to validate your request.
RETURNS
Upon receiving and throughly inspecting your return, we will promptly notify you of the status of your refund. Rest assured, we prioritize transparency and will inform you whether the refund has been approved or not. In event of approval, the refund will seamlessly processed and automatically credited back to your original payment method. However it is important to keep in mind that the refund may take some time to reflect in your account, as it is subject to the processing timeline of your bank or caed company.
*Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
HOW TO RETURN:
To initiate a return, please contact us at hey@cocosboutique.org or Message us on IG we will provide instructions on how to ship your item back to us.
THANK YOU FOR SUPPORT OUR SMALL BUSINESS!